On Dec. 4, 2014, in order to add usability features such as language selection, the iOS/Android app “SQUARE ENIX Software Token” will receive a version update.

Current users of the Software Token app should update via the App Store/Google Play as soon as the version update is available.

If you are unable to perform the version update normally after Dec. 4, you will need your “Emergency Removal Password” to remove the Software Token linked to your account before uninstalling and reinstalling the app.

Locating your Emergency Removal Password:
1. Log in to the Square Enix Account Management System with your Square Enix ID, password, and One-Time Password.
http://sqex.to/KeD
2. The Emergency Removal Password can be found on the page after logging in under the section “Token Usage Status”.

Removing the Software Token from your account:
1. Go the Emergency Removal page and then enter your Square Enix ID, password, and Emergency Removal Password.
http://sqex.to/GPE
2. Click the URL located within the automatic email that will be sent to the registered email address.
3. The Software Token will be removed once the URL is accessed.
* The URL will only be valid for 60 minutes.

After removing the Software Token from your account, please uninstall the app from your device. You will then need to reinstall the app and link it to your account.
http://sqex.to/7nW

Due to popular demand, we are pleased to announce the PlayStation®4 Upgrade Campaign has been extended!


Check out details of the upgrade campaign.

It is our pleasure to announce the URL for the upcoming Letter from the Producer LIVE Part XVIII.

The broadcast time for the Letter from the Producer LIVE has been rescheduled.

Check out the details on how to view the broadcast.

FINAL FANTASY XIV fans the world round, the fifty-ninth Letter from the Producer has arrived for your viewing pleasure!

Pore over the complete letter.

We would like to take this opportunity to make a report regarding the login difficulties that took place over the last few days.

Currently we are experiencing DDoS attacks from　an anonymous third-party targeting the FINAL FANTASY XIV game servers on the NA/EU data center.

* What is DDoS Attack?
An attack attempting to increase the server load to an extensive level by flooding the network of the targeted servers using a massive number of computers.

However with the attack we are currently experiencing, only a massive number of access attempts are being made to the server where both character data and personal information of our customers are not in danger of being exposed.

Due to this attack, our game servers, network equipment and network connection are being hit with heavy load at an extensive level, which is causing a disconnection from the game and login difficulties.

Our technical staff is taking every possible measure to address this issue but the attack is still continuing to take place by changing their methods at every moment. We will continue to monitor and work on recovery from every possible angle.

We apologize for any inconvenience this may be causing.

Patch 2.41 will introduce the first phase of the Echo to the Second Coil of Bahamut, as well as address several known issues.

View the patch notes.

The date has been set for the eighteenth installment of the Letter from the Producer LIVE! Streaming live from Fukuoka, Japan, Producer & Director Yoshi-P will answer questions from players across the globe. Don’t miss this chance to get the latest information to come out of Eorzea!

Check out the details on how to view the broadcast.

Having second thoughts about your character’s name? Perhaps you changed his or her appearance, and feel that a different moniker would be more suitable? Then the Character Renaming Service is just the thing for you!

Head to the FINAL FANTASY XIV: Mog Station for more details.

* Upon completing payment for this service, the option to rename your character will be available at the character selection screen.

Patch 2.4 has ushered in a multitude of new adventures in the realm of Eorzea. In the hope that would-be adventurers can experience all that FFXIV: ARR has to offer, we are pleased to announce the upcoming Free Login Weekend!

If you or any of your friends are currently taking a break from your adventures in Eorzea, you won't want to miss out on this limited-time event!

Review details of the Free Login Weekend.

Did you miss the Las Vegas and London Fan Festival? We have an archive full of videos available on both the Las Vegas and London Fan Festival Premium channels that will allow you to experience every bit of these events from your own home, plus a few stream-exclusive guest appearances!

Purchasing access to the archive will grant you the following:


Please note: Purchasing access to one Premium archive does not grant access to the other. Each Premium stream is independent.

Catch up on everything you missed, or re-live the Las Vegas and London Fan Festival experience, by purchasing access to each archive!

Access and subscribe to the Las Vegas Fan Festival channel and London Fan Festival channel.