News

Refunds for Incorrectly Advertised Mog Station Upgrade Price

We recently discovered that an announcement for a Japan-only discount for the FINAL FANTASY XIV Online Complete Edition Windows® upgrade via Mog Station was inadvertently included on the Lodestone announcement for North America and Europe as well.

Affected Item: FINAL FANTASY XIV Online Complete Edition Windows® purchased via the FINAL FANTASY XIV: Mog Station

Advertised Discount Amount: 60%

Payment Amount:
Incorrect: $59.99
Correct: $23.99

Advertised Period: June 1, 2021 through June 7, 2021

We apologize for the inconvenience this has caused. Customers who purchased the Affected Item during the Advertised Period will receive the price difference through the payment method they have used. If we are unable to process refunds directly through the payment method used, we will refund the difference in Square Enix Crysta to the account the item was purchased on.

For users who have any questions about this matter, please contact us at the Square Enix Support Center.

■Square Enix Support Center
https://sqex.to/WXr
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