News

Refunds to be Issued for Incorrect FINAL FANTASY XIV Online Store Sale Prices

We have confirmed that the discount amount of Winter Sale optional items in the FINAL FANTASY XIV Online Store is different from what was advertised in the Topics.

■Affected Items
Tales of Adventure: One Paladin's Journey II
Tales of Adventure: One Warrior's Journey II
Tales of Adventure: One Dark Knight's Journey II
Tales of Adventure: One Monk's Journey II
Tales of Adventure: One Dragoon's Journey II
Tales of Adventure: One Ninja's Journey II
Tales of Adventure: One Bard's Journey II
Tales of Adventure: One Machinist's Journey II
Tales of Adventure: One Black Mage's Journey II
Tales of Adventure: One Summoner's Journey II
Tales of Adventure: One White Mage's Journey II
Tales of Adventure: One Scholar's Journey II
Tales of Adventure: One Astrologian's Journey II
Tales of Adventure: One Samurai's Journey I & II
Tales of Adventure: One Red Mage's Journey I & II

■Discount
【Incorrect】20%
【Correct】30%

■Sales Period
From Dec. 14, 2020 12:00 a.m. to 8:00 p.m. (PST)

We apologize for the inconvenience this has caused. Customers who purchased the affected items during this period will receive the price difference in Square Enix Crysta. It will be directly added to the account the items were purchased on.
Please be aware that it may require a few days for the refunding process to be completed.

[Updated: Dec. 20, 2020 at 8:00 p.m. (PST)]
In our previous announcement, we stated that customers impacted by the incorrect discount would receive the difference in Square Enix Crysta. We will now be making our best effort to refund the price difference directly to the purchase method that was used to make the purchase. If we cannot refund directly to the purchase method, we will refund the difference in Square Enix Crysta to the account the items were purchased on.

For users who have any questions about this matter, please contact us at the Square Enix Support Center.

■Square Enix Support Center
https://sqex.to/WXr
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