Regarding Congestion of Island Sanctuary and other Instanced Areas (Aug. 23)

We have confirmed ongoing congestion in instanced areas such as Island Sanctuary and indoor housing areas.

The maximum number of instances had been increased in preparation for the implementation of Island Sanctuary in Patch 6.2. However, this limit is being reached on certain Worlds, particularly Balmung and Cerberus, where we are seeing significant instance numbers compared to other Worlds on the same data center.

We are currently looking into supplemental measures such as the inclusion of backup server machines. In the meantime, should you receive a message indicating that the server is busy when attempting to move to a different area, we ask that you wait a while before attempting again.

We apologize for the inconvenience this has caused and appreciate your understanding.

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