News

[Important]Square Enix North American Support Center - Increased Contact Volume (Aug. 3)

Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologize for any delays in response you're experiencing.

Remember to make use of our Knowledge Base articles at https://support.na.square-enix.com/ before submitting a ticket as this helps us to prioritize the most urgent cases.

Please also pay particular attention to the following articles:
Important Notice to All Software Token Users
https://support.na.square-enix.com/news.php?id=496&la=1&n=2&drt=1603188000&tag=5059d5ed57874246902c47dc208938438cbcbfd0

I cannot log in to my account
https://support.na.square-enix.com/faqarticle.php?kid=67426&ret=main&id=496&la=1&pv=20

We are grateful for your patience and understanding during this time and assure you that we are doing our very best to address all of your enquiries as soon as we can.

[Date & Time]
From August 3, 2021

[Details]
Support Center Services

[Cause]
Record number of contacts

[Affected Services]
Square Enix NA Support Center
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