News

[Follow-up][Aether] Adamantoise World Technical Difficulties (May 15): Follow-up

We would like to inform you of the current status of the Adamantoise World technical difficulties that is currently ongoing.

We are currently experiencing a major server equipment issue of the database that is affecting Adamantoise World and some instanced areas of Aether Data Center World. The recovery process is expected to take several more hours. In addition, there is a possibility that character data in the Adamantoise world will be rolled back by about 30 minutes.

We are continuing to work on the recovery as quickly as possible and will update as soon as there is any progress in the situation.

We apologize for any inconvenience this may be causing and thank you for your understanding.

[Date & Time]
From May 15, 2022 3:53 a.m. (PDT)

[Details]
・Unable to access the affected World.
・Unable to travel to the affected World via World Visit System.
・Unable to change Home World to that of the affected World using the Home World Transfer service.
・Players who are mid-duty on an affected World will be disconnected from the server upon exiting the duty, and will be unable to log back in until World recovery.
・Unable to use Free Company chat when visiting another World while Home World is affected.
・Unable to use certain features on the FINAL FANTASY XIV COMPANION app while Home World is affected.

[Cause]
Server equipment issue

[Affected World]
Aether
・Adamantoise

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