We have identified a technical issue that prevents Steam users from purchasing Heavensward if they played the FINAL FANTASY XIV: A Realm Reborn free trial on Steam and upgraded to the full game via the Mog Station. We are working with Valve to find a resolution to this issue, and new updates will follow as additional information becomes available. Steam users who purchased FINAL FANTASY XIV: A Realm Reborn directly from Steam are not affected by this issue.

We apologize for the inconvenience and thank you for your understanding.