News

[Recovery]Recovery from Character Information Update Issue (Mar. 14)

During the time below, we experienced technical difficulties which prevented information for characters on European data centers from updating correctly on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion app, and the FINAL FANTASY XIV Forums.

In addition, we also experienced an issue where information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers were not updating properly on The Lodestone.

The issue is now resolved, but we apologize for any inconvenience this may have caused.

Furthermore, if the character information is not displaying correctly as a result of these technical difficulties, it will be updated to the correct image by logging into FINAL FANTASY XIV with the corresponding character and changing their equipment.

[Date & Time]
From Mar. 12, 2020 9:00 p.m. to Mar. 14, 2020 12:45 p.m. (PDT)

[Details]
- Character information do not update correctly on The Lodestone, the Mog Station, the FINAL FANTASY XIV Companion app, and the FINAL FANTASY XIV Forums
- Information for free companies, linkshells, cross-world linkshells, and PvP teams on European data centers not updating on The Lodestone.

[Cause]
Server equipment malfunction

[Affected Services]
- The Lodestone
- Mog Station
- FINAL FANTASY XIV Companion app
- FINAL FANTASY Forums
ForumsMog StationOfficial Blog

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