A temporary fix for this issue is scheduled to be implemented during the All Worlds Maintenance from Jul. 3, 2019 11:00 p.m. to Jul. 4, 2019 3:00 a.m. (PDT).
We apologize for any inconvenience this may be causing, and thank you for your patience and understanding.
We have confirmed issues are occurring with the Windows version of FINAL FANTASY XIV. If the DirectX mode is set to 11 in the launcher, the game might not start correctly depending on the spec of the computer you are using.
Investigations have confirmed that this issue is caused by changes made to limit the maximum frame rate.
As a temporary solution, we are going to revert these changes to pre-patch 5.0. It is our top priority to address these issues and find a solution for them in the future.
We would like to explain why we made these changes to the frame rate limit.
■ What has happened?
With the release of patch 5.0, we set the maximum frame rate to 90fps. Unfortunately, this has caused issues starting the game for some of our players using certain monitor and graphics card combinations.
As the number of monitor and graphics card combinations is incredibly numerous, there were some variants which were unfortunately overlooked. As a result, this specific issue related to the core game system occurred.
■ Why did we limit the FPS to 90?
During the development of FINAL FANTASY XIV: A Realm Reborn, our goal was always to optimize the game to run stable at 60fps. However, in recent years the performance of monitors has increased exponentially and frame rates beyond 60fps have become more common. A very high frame rate can cause issues, such as the collision system not loading correctly; allowing players to fall through geometry, or result in actions not being registered correctly.
After thorough testing, we determined that the game is stable running at 90fps and therefore decided to implement this limit in 5.0.
■ Moving forward
Currently we are considering removing the frame rate limit from the game completely and to fix any issues that high frame rates cause in the game. However, this will require a lot of time to develop properly. Due to this, as some of our players are unable to play the game with the current 90fps limit, we will revert our changes to pre-patch 5.0.
This should not cause any issues. However, if you encounter any problems with the game, such as the collision not working as intended or actions not working, we ask that you fill out a bug report including your system information and as much detail as possible.
Although we made these changes to the game with the intention of optimizing and stabilizing the game, we understand that they have inadvertently caused frustration and inconvenience for our players. We'd like to offer our sincere apologies for this and thank you for your patience as we work to resolve the problems.