Play Guide

Retainer Service

Before using the Retainer Service, be sure to read the information at the FINAL FANTASY XIV: Mog Station.
(https://sqex.to/Msp)

About the Retainer Service

The Retainer Service allows you to hire three or more retainers.

About Retainers

Retainers are helpful NPCs who can be hired by players to carry out such tasks as storing excess gil and gear, or selling unwanted items on the markets.
* Players must complete the quest The Scions of the Seventh Dawn before hiring a retainer.

Your FINAL FANTASY XIV subscription allows you to hire up to two retainers per character without paying any additional fees.

Retainer Duties

  • Storage of items (up to 175 types), elemental shards/crystals/clusters, and gil.
  • Sale of unneeded inventory items on the market.
  • Procurement of items and materials via Ventures.

Read on to learn more about the various factors affecting the Retainer Service.

Q. Is there a fee associated with the Retainer Service?

A. An additional fee is required only if you wish to hire additional retainers beyond the two included with your subscription.

Should you desire additional retainers, the fees for the paid Retainer Service are as follows:

Retainer Service Fees

Number of Retainers Fee
One Additional Retainer $2.00 for 30 days.

Payment Method

Accepted payment methods include credit card, Crysta, and payment via Steam Wallet.
* Game time cards cannot be used to pay for the Retainer Service.
* Only users registered through the Steam client can pay via Steam Wallet.

Example

1. Subscription via Credit Card or Crysta

* If your service account has a recurring subscription, the retainer service will also be a recurring subscription, following the same billing cycle.
* Automatic renewal for the Retainer Service can be canceled independently from your service account subscription.

2. Monthly Payment via Game Time Cards

* If your service account subscription is paid via game card, your retainer service subscription must be renewed manually at the end of each period.

3. Monthly Payment via Steam Wallet

* If your service account subscription is paid via Steam Wallet, your retainer service subscription must be renewed manually at the end of each period.

Q. When can I subscribe to the Retainer Service?

A. Players with an active service account can subscribe to the Retainer Service at any time.

However, please note that characters who have yet to unlock the retainer feature in-game will be unable to make use of additional retainers.
* If you subscribe to the additional retainer service while logged in to the game, you will need to re-login to have your subscription reflected.

Q: I subscribed to the Retainer Service but I still have the same number of retainer slots. Why is this?

A: After subscribing to the Retainer Service, you must first log in with your character in its Home World for the changes to take effect.

Q. How can I identify additional (paid) retainers?

A. Additional retainers can be discerned by the order in which they appear in the retainer selection menu.

While the order of retainers can be changed in the Sort Retainers menu, any placed in the third slot and below will be treated as additional (paid) retainers.

Sort Retainers Menu

The retainers outlined below are additional retainers.

After Releasing a Retainer

Retainers that have been released will not appear in the Retainer Selection or Sort Retainers menus. The numbers assigned to remaining retainers may change following the release of a retainer. Paid retainers may also become free retainers in such cases.

Q. Will items and gil stored with additional retainers be lost if your Retainer Service subscription ends?

A. No, they will not.

In the event the service period for additional retainers ends, items and gil will remain, but you must resubscribe to the service to access them.

Q. Is it possible to add or release additional retainers in the middle of a subscription period?

A. Although it is possible to add retainers at any time, there are certain restrictions on releasing additional retainers.

Restrictions on Retainer Release

1. Subscription via Credit Card, Crysta, or Steam Account (Auto Renewal)

It is possible to release an additional retainer during an auto renewal subscription period.

However, any change in the number of available retainers will not go into effect until the next billing cycle. Furthermore, there will be no refunds for releasing a retainer prior to the end of a billing cycle.
* Additional retainers will be available in-game until the next billing cycle.
Released additional retainers will become inaccessible in-game upon the start of the next billing cycle.

2. Monthly Payment via Game Time Cards

It is not possible to release an additional retainer during an active subscription period paid via game time card.

When the subscription period ends, players can choose a desired number of additional retainers when renewing the Retainer Service along with their service account subscription.

3. Monthly Payment via Steam Wallet

It is not possible to release an additional retainer during an active subscription period paid via Steam Wallet.

When the subscription period ends, players can choose a desired number of additional retainers when renewing the Retainer Service along with their service account subscription.

Q. If I release one or more additional retainers, which retainers will become inaccessible?

A. When paid slots are canceled, retainers will become inaccessible starting from the bottom of the list (the most recently hired retainers with the highest numbers).

When viewing your available retainers in-game, the most recently added retainer will be located at the bottom of the list.

Q. If my subscription ends and additional retainers become inaccessible, can they be restored at a later time?

A. Yes, they can. Retainers will become available again once you renew their contract, including additional retainers. The retainers that previously appeared at the top of the list (had the lowest number) will be hired first.

Q. If I've hired multiple additional retainers, and I decide to cancel one, which retainer will I lose access to?

A. The retainer placed at the bottom of the list will become inaccessible.

After Retainer Service Expires

ForumsMog StationOfficial Blog

Community Wall

Recent Activity

Filter which items are to be displayed below.
* Notifications for standings updates are shared across all Worlds.
* Notifications for PvP team formations are shared for all languages.
* Notifications for free company formations are shared for all languages.

Sort by
Data Center / Home World
Primary language
Displaying

Cookie Policy

This website uses cookies. If you do not wish us to set cookies on your device, please do not use the website. Please read the Square Enix cookies policy for more information. Your use of the website is also subject to the terms in the Square Enix website terms of use and privacy policy and by using the website you are accepting those terms. The Square Enix terms of use, privacy policy and cookies policy can also be found through links at the bottom of the page.