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North American Data Center Relocation

In order to better provide our players an ever-improving game experience, we will be relocating the North American data center to a new data center equipped with more modern facilities. To accompany the relocation, we will be performing maintenance on all Worlds for an extended period of time.

All data under the Aether and Primal data center will be automatically moved to the new North American data center. There will be no changes to the display of the data center or World listing, or character and World information. Additionally, users will not need to take any special steps for this relocation. Rest assured, the FINAL FANTASY XIV development and operations teams will take the utmost care in transferring the data.

Purpose for the North American Data Center Relocation

Producer and Director Naoki Yoshida has made a post on the official forum explaining the reason behind the move, as well as the effects of the data center relocation.
(http://sqex.to/u9n)

Maintenance Accompanying the Relocation

To accompany the data center relocation, we will need to transfer all of the existing data. For this reason, we will be performing maintenance on all Worlds for an extended period of time.

The maintenance schedule for each data center is as following:

  • Aether / Primal Data Center Worlds
    From Monday, May 15, 2017 12:00 a.m. to Wednesday, May 17, 2017 12:00 a.m. (PDT) * 48 hours
  • Elemental / Gaia / Mana / Chaos Data Center Worlds
    From Tuesday, May 16, 2017 12:00 a.m. to Wednesday, May 17, 2017 12:00 a.m. (PDT) * 24 hours

Subscription Period Extension

Due to the maintenance accompanying the relocation, players will be unable to play for an extended period of time. As compensation, we will extend the subscription period by one day for all players who have an active subscription during the maintenance. The subscription extension for eligible accounts will be done in sequential order after the maintenance has concluded.

  • Service accounts with an active subscription
  • Service accounts that are active for the 7 days of free play via the Callback Campaign
  • * Subscriptions will be extended even if your subscription happens to end at the time of the extension. However, please note that this does not add retainer service subscription.

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